Coaching is a 100% client-focused conversation

Jan Georg Kristiansen

Jan Georg Kristiansen explaining Professional Coaching

Opening the AgileCoachCamp Norway 2012, we had the pleasure of Jan Georg Kristiansen, ICF-certified Erickson coach MCC and leader of Erickson Coaching Nordic AS (an organisation training coaches and coach trainers in Norway), introduce us to the world of Professional Coaching.

What is Coaching?

He talked about the need for a definition of Coaching, or ICF Coaching as there are so many different uses of the word currently… (Agile Coaching being one of them, we worked on that later) His criteria for a good definition are:

  • It should be short
  • It should be positive
  • It should be respectful to older neighbours like consulting, mentoring, psychology…

He aims at a three-step definition, starting with a very short phrase that, depending on available space, can be elaborated a bit to make it more specific. Definition Jan Georg considered included:

  • Coaching is presence
  • Coaching is movement
  • Coaching is being positive
The definition he currently uses is:
(ICF) Coaching is a 100% client-focused conversation.
(ICF) Coaching is a 100% client-focused conversation 
with a lasting effect.
(ICF) Coaching is a 100% client-focused conversation 
with a lasting effect
because the focus-person has full control
of their goal, their steps towards that goal and their purpose.
Jan Georg's notes on Professional Coaching

Jan Georg's notes on Professional Coaching

One thing I need to elaborate into my thinking about balance is that he said, to stay balanced you need a keel to stay balanced in stormy waters,

Mapping Authority and Coaching

Jan Georg showed us a map (or scale) ranging from 100% authority (war, I don’t see the other person anymore) along various points in between towards the ideal of 0% authority for coaching (leading to the 100% client-focused conversation defined above).

Authority zone—I know more than you
50/50 zone—friends playing ping pong
Free zone—you have the authority

Discussion during and after the session will lead to multiple posts spinning off from his visit, I’ll try to cover some of it on this blog, and you could follow the #accn discussions on Twitter

Jan also mentioned the 11 core competences of a coach, you can find them here.

And he gave us a very nice quote “All help is violation”. (I would add that this is only true if you haven’t been asked for help.) That’s why we currently run a session hosted by Johannes Brodwall about Non-Violent Communication

What is Agile Coaching?


AgileCoachCamp Norway
AgileCoachCamp Norway

Professional Coaching

The AgileCoachCamp Norway 2012, which I’m currently attending, was opened by an inspiring session with an ICF coaching trainer, Jan Georg Kristiansen from Erickson Coaching Nordic AS in Norway.

He gave us a definition of ICF coaching as a 100% client-focused conversation, and we decided to have an Open Space session to take his definition as a starting point to define our shared understanding of Agile Coaching.

Engagement

Agile coaching is a 100% client-focused engagement which enables continuous improvement, because the client owns aligned goals and purpose across organisational levels and the people doing the work define the steps towards those.

Minimum Required Skills

An Agile Coach needs to have

  • a deep understanding of Agile & Lean, which includes Systems Thinking,
  • coaching skills, the awareness to know when to coach, mentor, and teach and how to switch hats,
  • servant leadership,
  • good facilitation skills.

Optional, but not mandatory skills include coding, training, management experience, … We collected this list in a session hosted by Rachel Davies:

Agile Coaching Skills 1/2
Agile Coaching Skills 1/2
Agile Coaching Skills 2/2
Agile Coaching Skills 2/2

Guiding Principles

An Agile Coach makes herself dispensable as quickly as possible.

An Agile Coach is committed to her own personal growth and continuous improvement of her skills. 

Thank you, Michael Leber and Andrea Chiou, for suggesting the second principle!

Please add more comments!

Thank You, 2011!

2011 has been an awesome and truly transformative year for me, maybe the most important in my life so far. The primary reason was that a number of new real options emerged that gave me opportunities to create value for myself and others in ways that I wouldn’t have expected one year ago. I’m very happy with what I achieved this year, and it’s time for a few Thank Yous.

AgileInfluencers

Some of My Influencers of 2011

The biggest change in my life this year was that I joined agile42. This move created learnings, opportunities, connections and friendships that deserve their own post. Thank you, agile42!

I’ll go along the timeline of this year and reflect, that will lead to one possible, sensible order… which does not reflect importance. I can’t possibly cover all the people I’ve met, and I will intentionally omit some personal stuff. So if you are not mentioned in this post and feel you could be, it’s probably because your contribution to my life has been too profound or personal to share in public.

One person that earned her place outside, above and beyond my timeline of 2011 is my wife, Christiane. I couldn’t have done anything of what I did this year without your love and support! Thank you so much.

How My 2011 Started

I was exhausted after a very busy year, having made the hard decision to leave the company I’d worked with for more than eight years to join another one. That meant changing from the most senior and respected expert to the newbie, the beginner in a team of awesome agile coaches. I was excited, and a bit anxious.

Over the past one and a half year, starting with the ScrumGathering in Munich 2009, I had built a lot of strong connections in the agile community, and finally, at the age of 40, found my tribe. So, before I start with the timeline, a huge thank you to all the readers of this blog and all my followers on Twitter.

My Followers

Thank you all for following!

Timeline

In January, I visited Norway for the first Norwegian CoachCamp that I had organised with Sergey Dmitriev, Ivana Gancheva, Geir Amsjø and a few others, meeting my friends Ken Power, Rachel Davies, and one of my new colleagues, Ralf Kruse. I met influencial thinkers and practitioners like Niklas Bjørnerstedt, Jon Jagger and Johannes Brodwall. A recurring topic of my year, LeanProcrastination, got a major boost in an open space session and through feedback by the real options gurus Chris Matts and Olav Maassen.

In Febuary, our first Play4Agile unconference brought together playful minds from many countries. Ellen Grove and Michael Sahota came all the way from Canada, inspiring me greatly. I’m especially great they joined the StrategicPlay crowd, just as Juliane Conradt and Thorsten Kalnin… Thanks our amazing StrategicPlay mentor, Katrin Elster! Ken Power was there, and Ole Jepsen, who’s work I admire since then. And I met Jurgen Appelo, we started to develop a plan for the ALE network… And he gave me feedback in a signature which I’m still thankful for (see picture below).

On my way home from Play4Agile, I learned that the ultimate change agent had taken one of my best friends.

In March, I started working with agile42. Wow, so many new inspirations… That kept me intellectually busy in a way that before had only happened “after work”…

In April, Ralf and I started the Awesome Coach of the Week blog series. Although we did not post every week, it’s one of this year’s endeavours that I’m quite proud of.

In May, I attended the XP2011 conference in Madrid and we created the vision for the ALE network. We started organising an unconference in Berlin… I met Liz Keogh, who’s been a source of inspiration since she taught me to write Haiku in 2009… This time, we built a vision in Lego together and I learned her model of Feature Injection in her BDD Tutorial. It’s been altering my work…

ChrisMattsLego

Liz building Chris Matts building a Network

I finally met JBrains and Michael Feathers, paired with Matt Wynne to finally learn Ruby, got to know Brian Marick and Esther Derby… (Thank you, Brian, for the chance to tango with Esther!) And the change agent hit again: This time he chose a car crash to take the father of one of my closest friends. Only the good…

One awesome sidetrack that happened while I was in Madrid deserves its own paragraph: I was contacted on Twitter by Pascal Pink, whom I did not know at the time. He wanted to know if I intended to come to the American AgileCoachCamp in Columbus, Ohio, in September … I said it’d not be on my way, and he replied, that would be sad, as so many Americans wanted to meet me and it might be easier for me to come over than for all of them to come here… I was flattered but still said I didn’t plan to go. He asked what kept me, time or money? I said, a bit of both, as to come over for just on weekend would be a bad use of time, and I didn’t know how to pay the flight. He suggested I could come over to LA for a few days, give a talk at an LA meetup and visit one of his clients with him, so that I could learn how they worked in the US. Afterwards, he would go to the ACCUS with me and pay for all my expenses, as part of his sponsorship for the event… I couldn’t believe it at first but he was serious:-) So it happened that one of the three invitations to the US I got this year actually came true.

In June, the ALE2011 organisation started for real, I still haven’t completely conceptualised how we let such an awesome outcome happen by applying anarchy with a purpose… Also in June, I attended the German AgileCoachCamp which I had co-organised and which was sold out in 18 hours… Meeting many awesome friends and getting lots of energy and insights from the community, especially from awesome coaches as Jens Hoffmann, Pierluigi Pugliese, Marc Löffler and Andreas Leidig… And I met Gitte Klitgaard, who’s been joining Twitter in the meantime, leading to lots of awesome conversations with Katrin and my dear Lady of Astonishment. And she’s helped me focus on commitments for this blog…

In July, my wife and me flew to Brussels to attend the amazing wedding of a friend, one of two short holiday trips we had time for this year… Thanks for the invite!

In August, I did my first Kanban trainings with Franz Ivancsich which were well received and we will definitely do more of… ALE2011 organisation took more and more of my time, leading to me not attending Agile2011 although I was one of the few Europeans whose session got accepted. My fellow ProcrastinationCoach Marc Bless played the LeanProcrastination Last Responsible Moment Game with my colleague Dave Sharrock instead, I heard it was well received…

One huge and huggy Thank You needs to go to all my fellow ALE2011 organisers, Marcin, Franck, Oana, Marc, Ivana, Sven, Catia, Jule, Mike&Mike&Mike, Monica, Christiane, Eelco, Ken, Jurgen, Sergey, Yves… We’ve been through a lot. We achieved greatness. Some of us became close friends.

September was easily the busiest and most awesome month of my life. It started with the ALE2011 conference… I met Stephen Parry, who amazed me with insights, a level of thinking I seldom have seen in our community and quotes like “Agile and Lean done wrong only show our clients how to do the wrong things righter”… The most lasting gift he gave me was a signature in his book (next to the one by Jurgen I mentioned above):

FeedbackInBooks

Awesome Feedback in Books

The event was a blast. An amazing mixture of innovative talks, open space facilitated by my amazing friend Mike Sutton, and lots of hugs.

Later that month, I went to LA and Columbus, as described above. Gave my talk about LeanProcrastination and played the LRM game, told Pascal’s client about Feature Injection, played our brand-new agile42 Kanban Pizza Game and met inspiring people at the CoachCamp. Siraj Sirajuddin, Pascal Pink, Mike Hill (whom I’d met in Madrid), Paul Boos, Michael Sahota, Mike Cottmeyer, Sameer Bendre and his lovely wife Meghana, Derek W. Wade, George Dinwiddie… Three people I was especially fond of seeing: Angeline “AgileMeister” Tan—it was awesome to finally meet you in RL, Tobias Mayer, a constant source of inspiration, and Matt Barcomb—I seldom made a close friend so fast. Looking forward to the chance to work together next year!

One unexpected gift I got in Columbus was the outcome of a long chat I had with Pascal, where he told me a few things about US culture and how that influences agile coaching, and explained to me why he had invited me in the first place… A topic for another post.

October and November have been comparably quiet… December started with the XPDays Benelux where Nick Oostvogels and I hosted a Coaching Dojo session. I met Ole Jepsen again, who ran a great session on Human Nature and Agile, and Portia Tung, who inspired me greatly with her Tribal Leadership session

The closing event of my professional year was the agile42 coach camp last week, which like the ALE2011 gathered some of the most important people in my life in one place of awesome collaboration, challenges and new horizons… Thank you Andrea, Marion, Mike, Ivana, Gaetano, Ralf, Franz, Nusco, TaZ, Hugo, Dave, Lasse, Sergey, Benjamin, Geir…

And, to end with where I started: Thank you, Christiane, my Love.

We’ll rock the world in 2012! I’ll do my best to astonish and surprise you. Merry Christmas and God bless …

Thank You, agile42!

10 months since I joined, and now the end of the year… Time for reflection, and a big Thank You.

OlafAgile42

21 is only half the truth

I’ve become part of a great team of coaches. There’s a saying about Jazz: “Always be the worst guy in every band you’re in.” My amazing friend Mike Sutton gave me the advice to apply the Law of Two Feet to my job, and to go somewhere where I could learn, again. So that’s what I did, join a team where I was (in many ways, at least) the junior. I began to listen, and learn…

How it all began

Marion Eickmann, who prides herself being a Certified Scrum Impediment (CSI), approached me multiple times in recent years to join agile42. We had worked together for a year at my previous company, and she asked me to join Andrea Tomasini and her when they founded agile42 as an Agile Coaching Company. At the time, I was too comfortable being the most senior consultant in the place I worked at, and while she repeatedly asked me over the years, I was hesitant to leave my comfort zone.

Last year, in autumn, she finally was successful… So she’s the first person I need to thank, for her trust, tenacity, and drive to bring me on board. And the courage to cope with a Linchpin constantly challenging the status quo… I had interviews with Andrea and Dave Sharrock who barely knew me at the time, but did not hesitate to embrace me into their team.

My Year With the People of agile42

The first person I worked with was Ralf Kruse. He joined me at the AgileCoachCamp Norway in January, and we teamed up for my very first agile42 gig. Training and coaching together was a challenge I’ve learned a lot from, and I’ve been enjoying the creative tension between us ever since. Thank you, Ralf, for all the inspiration!

At that same CoachCamp, I met Sergey Dmitriev, Benjamin Sommer and Geir Amsjø, who now work with agile42 Norway. Just this week, we all met in Berlin for our third agile42 coach camp this year and developed our strategy for next year. Looking forward to work more with you guys next year!

Martin Kearns lives and works in Melbourne, which limits our chances to meet in person. He joined us for the first agile42 coach camp in March and inspired me with his experience, how he leads by example and for introducing me to David Bohm’s On Dialogue. Thanks, Kearnsey!

Bridge

A Coach Assisting to Step Up

I was grateful to immediately have the chance to introduce my new colleagues to StrategicPlay—we’re using it increasingly often!

agile42 is not only about the coaches: we couldn’t do what we do without Nina’s gentle and patient assistance.

Bringing years of practical PO experience into our team, Franz Ivancsich from Vienna joined us shortly after me. We developed the Kanban training together with Ralf, and it was a pleasure to co-train with Franz. Awesome to have a whole-hearted hobbit on the team! And when I recently had a lot of pain with a slipped disc, his help as a yoga trainer came in very useful…

Franz Yoga Skills

Franz' Yoga Skills

Teaming with Andrea has been inspiring on many levels. His experience in management and enterprise agile transformations was fully revealed to me when we co-trained the agile42 leadership and management training for the first time, in November. Getting the chance to practically apply our alignment exercise, the agile strategy map and our new Cynefin Lego Game and to be able to contribute my StrategicPlay facilitation skills has lead to an amazing outcome. Two people from that company gave us feedback on how substantially we have changed their lives…

Although we haven’t worked together (at a client) yet, Dave Sharrock coached and inspired me greatly this year. He seems to be inclined to bring me just that next step forward that I’m not yet fully ready to see on my own… Thank you.

In the last two months, I pair-trained with Lasse Ziegler from Finland on a number of Scrum trainings for a company in Germany—thank you, Lasse, it’s been a pleasure to work with you!

The regular coach camps we do make sure that I regularly meet inspirational coaches from abroad… I’m especially grateful that my friend Mike Sutton works increasingly often with us. Funny that he’s just as responsible for me working here as I am for him working with us… Paolo “Nusco” Perrotta lured me back into programming and inspired me to learn Ruby. And he greatly improved my English in unprecedented directions… Roberto Bettazzoni is the coach I can rely on to work wonders in C++, and for a totally different type of Italian humour… And I have immense respect for the gentle Hugo Laurenco, wo agilises Iberia… It seems we cover Europe from the far South to the far North… The most recent person to join us has been Gaetano Mazzanti from Italy, who shares my passion for Kanban (which shows, for instance, in these awesome slides).

What I Learned

When I discovered the term “Agile Coaching” less than two years ago, I thought it was just what I did at the time: Leading change in organisations towards agility without telling people what to do. Over time, my picture of Agile Coaching deepened as I met more and more people who brought diverse expertise and experience to the table, and who challenged my viewpoint again and again. What has astonished me most is the level of ignorance (and sometimes arrogance) many of us (including me) apply to the diversity of organisations out there. We think we have a lot of answers, where instead we should just enable our clients to phrase the right questions. And Agile (or Lean) and all the practices we know are just a small part of the possible answer.

agile42 has taught me humbleness. Humbleness about my own skills, and about the maturity of our agile/lean toolset in general. agile42 has also made me proud. Proud for the valuable contribution I can make to the team with my experience and expertise, and proud for the awesome team I am now part of. We’re one hell of a band…

Thank you, agile42, we are fucking awesome!

Test-Driven Conversations

At the AgileCoachCamp US, Derek W. Wade ran a session on the advocacy/inquiry interaction pattern, titled “WTF” (Where’s that from).

The basic idea is simple: when we listen to a statement of another person, we assume a certain context, in which we would have made such a statement.

Assumed Motivation

Assumed Motivation—drawn by Derek

Derek had a nice example: Joe comes home and finds that Jim has thrown the plates on the kitchen floor. They are broken, and he shouts, “why did you break those plates, are you crazy?” The situation escalates…

Continue reading

Compassion—the Power of Vulnerability

I’ve learned a lot about myself in the conversations at AgileCoachCamp US. I talked with Michael Sahota, Dave Sharrock, Siraj Sirajuddin, Pascal Pinck and others about various topics, a prominent being the influence maps that Siraj had multiple sessions on during the camp. Today, Gerry Kirk posted a TED talk by Brene Brown that gave me further insights into the source of my happiness:

Connection

Brene talks about the personal ability to feel connected. She identifies shame as the fear of disconnection, not being worthy of connection. In order for connection to really happen, we have to allow ourselves to be seen. She found in her research there are two groups of people:

  • one with a sense of worthiness, feeling worthy of love and belonging, and
  • one struggling for love and belonging.

Courage

 What do these people who feel worthiness have in common? She found they’re whole-hearted, they have a sense of courage, the courage to be imperfect. They share the compassion to be kind to themselves first and then to others.

These people have connection because of authenticity, and they fully embrace vulnerability. They share a willingness to invest in a relationship without knowing if it will work out.

Vulnerability

To me, her talk boils down to: people who realise that vulnerability is important, who say, “I’m enough”, surrender and walk into it, will be happier. Because:

You can’t selectively numb emotions. If you numb your vulnerability, you numb joy, gratitude and happiness too.

Real Options

To me, this connects with Real Options. Allow uncertainty back into your life—accept you have real options, and that these have value. Stop being certain, start having open conversations. To do that, you need to be vulnerable.